For orders posted to Australian Destinations
- All orders delivered within Australia are sent with Australia Post Express Post service. You will be emailed a tracking number.
- Shipping within Australia is free.
- Orders placed by 12:00pm AEST (Australian Eastern Standard Time, or AEDT during Daylight Savings) on Monday to Friday will be dispatched the same day.
- If all items of your order are in stock then they will be dispatched the same day (see above for orders placed by 12:00pm) or next business day. Otherwise delivery of your order will take between 5-7 business days.
- Unattended Delivery Instructions: Entering unattended delivery instructions during checkout, will provide an authority to Australia Post to leave your parcel at the delivery address according to the instructions, without obtaining a signature when the delivery address is unattended. Therefore you will be responsible for any loss or damage to your parcel associated with your delivery instructions.
- Any items that remain unclaimed at the destination suburb post office, due to the customer not present when the delivery was made, and which are subsequently returned to Cosmetic Image Clinics, will incur an additional fee of $10 AUD to resend to the correct address. A seperate invoice for the fee will be provided.
- Any items that are returned to Cosmetic Image Clinics due to the customer providing an incorrect or incomplete address will incur an additional fee of $10 AUD to resend. A seperate invoice for the fee will be provided.
- If a request is made for a refund on any items that are returned to us due to the customer not present when the delivery is made then a fee of $10 will be deducted from any refund amount given to the customer.
- Cosmetic Image Clinics accepts no further responsibility for items marked as “Delivered” by Australia Post or our courier’s online tracking system, unless these products are found to be faulty in which case faulty items are to be notified within 14 days.
For orders posted to International Destinations
- There is a postage charge of $19.95 AUD for orders with a total of under $200 AUD.
- Free postage for orders with a total of $200 AUD or over.
- Please allow at least 10 business days for delivery of items in stock.
- Any items that remain unclaimed from the buyer’s country postal service, due to the buyer not present when the delivery was made, and which are subsequently returned to Cosmetic Image Clinics, will incur an additional $19.95 AUD to resend.
- All orders are sent with Australia Post services.
- Orders up to $500 will be sent via Registered Post or by a Pack and Track service depending on the destination country. You will be sent an Identification number.
For Registered Post, the identification number can usually be tracked on the destination country’s postal service website. Tracking for these items is usually available once the item goes through customs at the destination country.
Pack and Track services are traceable on the Australia Post website.
- Orders above $500 will be sent via Express Courier and a tracking number will be sent to you via email.
- Cosmetic Image Clinics is not responsible for any additional taxes or duties which your country may levy on the purchase of these goods. The purchaser is responsible for the knowledge of any import laws in their own country.
IMPORTANT: If you refuse to accept your parcel and it is returned to us, we will refund you after deducting a $19.95 AUD postage fee.
International Synergie Customers:
- All Synergie Skin and Synergie Minerals products will be charged at recommended retail prices to all international destinations.
- Due to changes to our supplier terms and conditions we are unable to ship Synergie Skin or Synergie Minerals products to United States, New Zealand, Hong Kong, China, Taiwan and Macau.
All prices quoted are in Australian Dollars.