Terms and Conditions

Cosmetic Image Clinics Pty Ltd Terms and Conditions

Payment at Time of Service: You are responsible for ensuring that payment is made from your account by either cash, bank transfer or credit card payment as agreed by either informed verbal or written consent at the time of your appointment. If you default on paying your account, interest on overdue invoices shall accrue daily from the date of your treatment. This shall be calculated at a rate of 5% per calendar month and such interest shall compound monthly at this rate until any judgment or full payment of invoice is made. If you default on any agreed payment plan of any outstanding invoices, Cosmetic Image Clinics will be indemnified against any debt including legal costs, which include Cosmetic Image Clinics’ and your own solicitor, and any Debt Collection Agency costs.

Cosmetic Image Clinics does not accept all patients for treatment. Some patients are unsuitable for cosmetic procedures. Cosmetic Image Clinics reserves the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner that the patient is unsuited for further care. Cosmetic Image Clinics offers no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. Cosmetic Image Clinics reserves the right to cancel individual membership to loyalty plans or programs at any time without entering into correspondence.

Prices of procedures may change from time to time.

Expiry of special offers is non-extendable.

Birthday vouchers must be redeemed within the expiry date of the declared anniversary.

Consultation fee: Patients seeing cosmetic doctors at Cosmetic Image Clinics for consultation may be charged a $70 fee. Specialists incur a fee of up to $200. The fee will be negotiated before the consultation takes place. The consultation fee may not be refundable through Medicare. Medical technicians are available for general advice however this is not a replacement for medical consultations.

Procedure Fee: Procedure fees vary according to the individual characteristics of the patient. We ask that all procedures involving costs over $1000 be paid prior to treatment. As a patient at Cosmetic Image Clinics you acknowledge that there is no guarantee of results for any medical procedure. Whilst every effort is made to achieve desired outcomes you as the patient understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at Cosmetic Image Clinics are high and procedure outcomes are regularly monitored for quality assurance.

Refund Policy: As there is no guarantee with medical procedures it is essential that procedures are not an exact science. It is therefore not possible for Cosmetic Image Clinics or Dr Tall to refund Procedure Fees. Cosmetic Image Clinics will make every reasonable effort to achieve the aesthetic outcome the patient requests however no guarantees are offered in relation to the effects of any procedure performed.

Credit Card Levy: Payments made by credit card will incur the current credit card surcharge at time of payment.

Cancellation Policy: Deposits are required for all appointments and can be redeemed at the time of checkout or carried over to future appointments. Should you need to cancel or reschedule your appoint, we require notice of cancellation at least 48 hours prior to appointments to avoid forfeiting your deposit. Cancellation fees may be levied if the patient is unable to attend on the day of the booking. Cancellation fees are necessary when it is not possible to fill the vacancy caused by the cancellation.

Abandonment: In the rare event that a procedure has to be abandoned during the procedure’s course because of health concerns, the doctor will resume the procedure at his/her discretion in discussion with the patient. The patient understands that the cost of the procedure must be met in these circumstances at all times, whether or not the procedure is completed.

Medications: Please note that patients are advised against driving motor vehicles or operating machinery as it can be hazardous for up to 24 hours post administration of any oral analgesia or medication likely to cause drowsiness.

Adverse reaction: In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating practitioner of any medication oral or topical that you are currently or recently taken or used.

Enhancement: The doctor will always make all reasonable efforts within the realms of safety, to achieve the result as discussed with the patient prior to the procedure. At times further improvement is possible in a subsequent procedure if deemed necessary. This procedure is termed ’enhancement’. Any enhancement or top-up treatment, are charged at the applicable fee. As with any procedure complications can occur, these are covered in the written information which will be explained and provided to you at the time of your consultation. IF YOU DO NOT UNDERSTAND ANY INFORMATION REGARDING YOUR PROCEDURE OR COSTS INVOLVED PLEASE INFORM COSMETIC IMAGE CLINICS AS SOON AS POSSIBLE PRIOR TO SIGNING THIS FORM, AS YOUR SIGNATURE IMPLIES FULL FINANCIAL AND AGREED CONSENT TO PROCEED.

Patient’s Rights: The patient is entitled to receive care which is consistent with the Codes of Conduct of the Medical Profession and relevant Associations. Such Codes of Conduct relate to, among other things, the provision of comprehensive and accurate information, standard of care, privacy and confidentiality. The patient is under no obligation at any time to undergo any procedure. Patient rights and responsibilities in the general field of medicine and cosmetic procedures are published on the internet - www.ahpra.com.au. If you do not have access to the internet please inform Cosmetic Image Clinics.

Complaints Policy: Patient satisfaction is important to us. Cosmetic Image Clinics respects the right of patients to lodge complaints regarding any aspect of service or treatment. No one individual at Cosmetic Image Clinics is permitted to determine the validity or worth of any patient complaint/outcome.

All complaints must be provided in writing and be addressed to The Medical Advisory Committee, Level 2, 70D MARY ST Q 4000.

All complaints will receive scrutiny by the Medical Managing Director, Manager and a nurse and replied to promptly. The patient is also entitled to express their concerns or complaints to the Office of the Health and Community Services Complaints Commissioner. In the unlikely case that you are dissatisfied with the service or results that you receive, Cosmetic Image Clinics has several avenues for resolution. You may send a written complaint to info@cosmeticimage.com.au and our team of nurses will work to reach a satisfactory resolution that adheres to your aesthetic and financial goals. This may include a refund of services, complimentary treatments, or further treatment and is based on a case by case basis.

If you are still dissatisfied with and unable to reach resolution with our team, as per AHPRA guidelines, you can direct your complaint to the Queensland Office of the Health Ombudsman. They are contactable Mon-Fri 9:30AM - 4PM on 133 OHO (133 646). Alternatively you may access their online complaint system here. Statements about an overall opinion are generally not complaints, unless a response or resolution is expected, or should reasonably be provided. If you notice any signs of infection, such as increasing pain, significant swelling, redness, or discharge from the treatment site(s), please contact our clinic immediately on 07 3003 4000 and we will put you in direct contact with your treating nurse who will work with you to reach an aesthetic and safe resolution.

Patients Responsibilities: The patient must provide a full medical history to the attending practitioner, including medications, allergies, previous medical and surgical history or any facts that might reasonably affect any planned treatment administered by Cosmetic Image Clinics or its subsidiaries/contractors. The patient agrees to follow all instructions regarding aftercare and will take every reasonable action to inform the clinic of any concerns or complications arising from the treatment/procedure during the post-procedure period. It is the patient’s responsibility to inform Cosmetic Image Clinics if any aspect of the procedure and aftercare requires further clarification prior to commencement of treatment/surgery. The patient will observe and respect the right of privacy and confidentiality regarding themselves and other patients. Cosmetic Image Clinics will not tolerate verbal or physical abuse of any of its staff by patients at any time, or for any reason. Cosmetic Image Clinics reserves the right to refer any such matter to the authorities for prosecution.