Returns Policy

Return Policy for Prescription-Based Products

At Cosmetic Image Clinics, we understand the importance of your skins health and wanting to look, feel and be your best. We strive to provide you with the highest quality prescription-based products. Please review our return policy carefully.

Unopened Products:
Due to the nature of prescription-based products, we cannot accept returns for items such as Pink Bits, Piercing Repair Kits, Melasma Pigmentation Treatments, or Bleaching peels . Once a prescription product has been received, it cannot be returned or exchanged. Refunds or exchanges are not available for prescription-based products, as they are tailored to individual healthcare needs and cannot be reused or resold.

Defective or Damaged Products:
In the rare event that you receive a defective or damaged prescription product, please contact our reception team at 07 3003 4000 within 7 of receiving the product. We will work with you to address the issue and provide a suitable resolution.

Contact Information:
If you have any questions or concerns regarding our return policy or the use of our prescription-based products, please feel free to contact us at 07 3003 4000.

Note: This return policy is subject to change without notice. Please check our website for the most up-to-date information.